Our complaints procedure

Our aim is to provide a first class service, however, if you wish to make a complaint, please select from the links below for how to get in touch.

For Brunel Employee Benefits Ltd, please visit: http://www.bruneleb.co.uk/complaints

For Brunel Insurance Brokers Ltd, please visit: https://www.brunel-insurance.co.uk/complaints

For Insurance 4U Ltd trading as Brunel Insurance for People, please visit: https://www.brunel-insurance.com/complaints

For Brunel Wealth Ltd, please visit: https://www.brunelwealth.co.uk/complaints


We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim with no upper limit.

For compulsory classes of insurance such as Employers Liability, advising and arranging is covered for 100% of the claim, without any upper limit.